International Customer Advisor

International Customer Advisor (Part-Time 4/5)

About Monde Selection

Since 1961, Monde Selection, the International Quality Institute, has been the worldwide reference in certifying the quality of consumer products. Each year, more than 3,000 products from 92 countries are rigorously tested and evaluated by a jury of 80 independent experts. The best products receive our internationally recognized Quality Award.

From food & beverages to diet & health, cosmetics, spirits, beers, and waters, our mission is to help producers worldwide showcase their commitment to excellence.

What the job is about

We're looking for a new colleague to join our team in Wauthier-Braine as an International Customer Advisor. This is a part-time position (4/5), which means you'll get a great mix of professional challenge and work-life balance.

Your role? To make sure our international clients feel supported every step of the process. You'll be the person they turn to when they have questions about registering their products, shipping them, issuing the invoices, the results, the participation to annual award ceremony… The contacts are mainly by emails, sometimes by phone, but always with clarity, patience, and care.

You'll also get to help us organize exciting moments like our jury tastings (right here in our offices in Belgium but in Japan and China as well) and our Annual Awards Ceremony, which takes place every year in a different European city.

Your Key Responsibilities

• Being the friendly and reliable first point of contact for prospects and clients. Your mission is to take care of them at every step of the journey with us.
• Communicate with clients to answer inquiries, resolve issues, and guide them from the registration process until the final results are sent.
• Handle product registrations with care, rigor, and attention to detail.
• Ensure client interactions are tracked and followed up through our CRM system.
• Collaborate with your colleagues to:
• Prepare and coordinate jury tastings in our offices.
• Manage the logistics of product shipments and tastings.
• Organize and maintain the product storage area.
• Support the organization of the Annual Awards Ceremony.

Your Profile

We are looking for someone who thrives in an international, service-oriented environment and who takes pride in being rigorous and reliable.

• Languages: Fluent in English (both written and spoken) + good command of French. Knowledge of Chinese, Japanese or any other language, is a strong asset but not a prerequisite.
• Rigor: You are meticulous, disciplined, precise, reliable and you pay attention to detail.
• Communication skills: you are comfortable speaking with people from many different cultures.
• A strong interest in gastronomy, beverages, and consumer products.
• A team player who enjoys working closely with colleagues in a collaborative and fun spirit.

Why Join Us?

At Monde Selection, you will join a prestigious institution with an international reach while working in a friendly, fun and human-sized team.

What we offer

• A part-time role (4/5) that supports a healthy work-life balance.
• An attractive salary package including healthcare insurance, transport, meal and eco vouchers.
• Daily interactions with international clients and colleagues.
• A warm, motivated, and multicultural team where your contribution truly matters.

Job Type: Part-time

Pay: €2.700,00 - €3.500,00 per month

Expected hours: 30.4 per week

Benefits:

• Eco vouchers
• Food allowance
• Hospitalization insurance

Application Question(s):

• Can you briefly motivate your application ?

Work Location: In person