polish & german speaker client advisor @clientservice

About The Job
About Us:
Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview:
Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.

Job responsibilities

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets.
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.
• Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.
• Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
• Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

Profile

• Excellent communication skills in Polish, German & English both verbal and writing
• Strong sales and storytelling skills
• Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.
• A highly motivated, energetic, and inspirational team player
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Able to work on multiple tasks and deliver results to agreed schedules.
• Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different German-speaking and Turkish-speaking markets.
• Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
• Background in luxury retail is a plus.
• A keen interest in luxury fashion and awareness of current trends is a plus.
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Reference LVM27185