Technical Trainer

Trainer

International organisation based in Brussels seeks a User Documentation and Training Specialist to join the team on a long term contract assignment. The assignment is to be carried out onsite at the customer offices in Brussels. Candidates should be bilingual with strong English and French language skills.

Tasks and Responsibilities of the Training Specialist

• Design, preparation and provision of basic training courses during the release of applications.
• Development and updating of training material in close cooperation with the owners and project manager.
• Drafting user manuals for the applications, course scenarios and FAQs, development of e-Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.
• First-level training support for users, mainly by e-mail and telephone.
• Interaction with stakeholders (customer, users, project owners and the developers).
• Testing when requested by the project owner.

Required Skills and Experience

• Bachelor degree and at least 15 years of professional experience.
• Very good knowledge of MS Office (PPT, Word, Excel, Teams ,etc…),SMT.
• Excellent writing and communication skills.
• Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia would be an advantage.
• Proven experience in training is recommended.
• Proven experience in the field of end-user support (telephone and online).
• Proven experience in drafting documentation.
• Experience in training documentation (development and updating of manuals, coachings, course scenario, FAQs, online help, online videos, quick guides, wikis update and testing of new applications).
• Fluent in English at least at a level B2 as well as good knowledge of French