Freelance Account Manager

SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE MARKETING SECTOR – IS LOOKING FOR A FREELANCE ACCOUNT MANAGER (F/M/X) FOR 1 MONTH WITH POSSIBLE EXTENSION

We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT

Our Brussels-based House of Communication (labeled Great Place to Work) is looking for a Freelance Account Manager to join our creative agency Serviceplan for a temporary mission of one month with possible extension starting ASAP.

Key Responsibilities

• Act as the primary point of contact between the agency and clients, building strong and long-term relationships and ensuring high-quality service and strategic alignment.
• Develop and execute advertising strategies that align with client objectives and market trends.
• Coordinate and oversee multi-channel campaigns, ensuring timely delivery and budget adherence.
• Collaborate with creative, media, and digital teams to deliver high-quality campaigns.
• Monitor campaign performance and provide regular reports with insights and recommendations.
• Identify new business opportunities and contribute to agency growth by upselling services to existing clients.
• Manage client expectations, resolve issues, and ensure high levels of satisfaction.
• Stay updated on industry trends, competitor activities, and emerging advertising technologies.
• Report directly to the Account Director, ensuring alignment with overall agency strategy and goals.

Requirements and Qualifications

• At least 5 years of experience in the advertising/marketing agency industry, preferably in a comparable role.
• Proven track record in agency account management, campaign management, client and stakeholder management, and problem-solving.
• Strong operational excellence with the ability to meet service level agreements and deliver high-quality results.
• Demonstrated financial and business knowledge related to marketing activities.
• Excellent team management skills, with the ability to work with cross-functional teams.
• Excellent communication and interpersonal skills, enabling effective collaboration with clients and internal stakeholders.
• Team player with a proactive and problem-solving mindset.
• Fluent in Dutch with good knowledge of French as well and being stationed in Belgium.

What we offer you

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company.

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.