Service Delivery Manager

Job Summary

As a Service Delivery Manager, you will ensure daily compliance with our Service Levels, proactively address risks, and foster strong client relationships while driving continuous improvement in customer satisfaction.

Job Responsibilities

• Customer Satisfaction: Ensure Service Levels meet contractual agreements daily, proactively identify and mitigate risks, and safeguard business continuity.
• Service Reviews: Prepare and participate in client meetings to discuss performance and identify areas for improvement.
• Continuous Improvement: Initiate and implement service enhancement initiatives to optimize customer satisfaction.
• Quality Assurance: Monitor and safeguard quality and service during operations, taking action when Service Level Agreements are at risk.
• Reporting: Provide regular and ad hoc updates on client plans, delivering timely and accurate information to support decision-making.
• Innovation: Stay informed on trends and developments in aviation logistics, share knowledge with colleagues, and apply new insights to practice.

Qualifications and Competencies

• 3-5 years of commercial activities within the aviation or logistics sector.
• Proficiency in Dutch, French, and English is a must.
• Proficiency in Chinese is a requirement.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal and communication skills.
• Detail-oriented with a customer-focused mindset.
• A team player capable of building and maintaining relationships.
• Ability to multitask and thrive in a fast-paced environment.