Mission description
The expert will be responsible for various activities such as infrastructure engineering on servers, level 3/4 support, consulting, and technology watch.
He/She must have in-depth knowledge of Microsoft Server operating systems (Windows Server 202x...), Broadcom VMware Virtualization (vSphere, Aria Suite...), as well as Cloud concepts with AWS & Azure providers.
Engineering: Systems engineering is a methodological approach encompassing the full lifecycle of design, evolution, and implementation of systems aimed at delivering efficient and cost-effective solutions to clients.
Engineering activities within the team are broken down as follows:
Mastery of Virtualization concepts and OS master build (Windows Server, VMware, ...)
Acting as a technical reference point
Writing and updating installation, operation, and urbanization procedures
Contributing to process simplification and infrastructure optimization
Operations continuity (Mco) and technology watch
Ensuring service security (GPO, DRP, resilience, ...)
Infrastructure & activity monitoring through KPIs
Studies and analysis
Scripting:
PowerShell, PowerCLI
VMware Scripts
Infrastructure-as-Code (JSON, Python, ...)
Grafana
Consulting / project support:
These activities consist of participating in projects by bringing expertise, advice, and recommendations for the implementation of solutions.
Contribute to "Build" activities (Pre-Sales, needs assessment, ...)
Recommend technical solutions to meet project needs
Propose, understand, and validate the technical solutions to be implemented
Support Project Managers / Architects throughout all phases of a new need and during the entire project execution
Carry out all infrastructure build operations within the framework of projects
Train, support, and hand over to operators for the exploitation of systems built by the expert
support / expertise:
The expert will be required to handle complex incident resolution and contribute to analyzing root causes of incidents.
Manage and collaborate on incident/problem resolution involving multiple domains of expertise (Network, Storage, Backup, ...
Support operators in handling level 3/4 incidents
Act as the liaison with solution vendors (Hardware/software)
Technology watch:
This activity consists of staying alert to solutions that can improve systems management.
The expert will also be expected to actively contribute by proposing new solutions to study/test and by helping to define future technology directions.
Required cross-functional skills
Network, Storage, and backup solutions
Active Directory (GPO, OU management, security rules, ...)
Languages: English (Dutch required for Belgian contexts)
Supervision and monitoring solutions
ServiceNow