Account Director (Nederlandstalig)

SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE ADVERTISING SECTOR – IS LOOKING FOR A FULL TIME DUTCH SPEAKING ACCOUNT DIRECTOR (F/M/X; employee or freelance contract)

We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT

The Serviceplan Group, named named Best Innovator Agency 2025 in Belgium, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.

For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication.

Our creative and strategic agency Serviceplan, part of our Brussels-based House of Communication (labeled Great Place to Work) is looking for an Account Director to work on a new client in the electronics retail sector across Belgium and the Netherlands.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for the client, managing all aspects of the relationship across finance, operations, brand, and people.
• Build and maintain strong, long-term partnerships with key client stakeholders through open communication and proactive collaboration.

Strategic Account Planning:

• Develop and implement strategic plans that align with the client’s business and marketing objectives.
• Collaborate with the client and internal teams to identify opportunities for impactful, innovative solutions that drive brand growth.

Service & Campaign Execution:

• Oversee the delivery of all services and campaigns, ensuring excellence from concept through execution.
• Coordinate cross-functional teams to deliver work that meets or exceeds client expectations.

Financial & Operational Management:

• Manage budgets, forecast revenue, and ensure account profitability and operational efficiency.
• Provide accurate and timely financial updates to both the client and internal stakeholders.

Business Development:

• Identify and drive opportunities for organic growth within the client’s business.
• Support the agency’s broader business development efforts with insights and opportunities related to the BeNeLux region.

Team Leadership:

• Lead and inspire the account team in Belgium and the Netherlands, fostering a collaborative and high-performing culture.
• Provide clear direction, support, and mentorship to ensure team success and professional growth.

Travel:

• Travel between Brussels and Amsterdam on an (almost) weekly basis to maintain strong connections with the client and the team.

Qualifications and requirements

• At least 10 years of experience in advertising, with at least 5 years in an Account Director role.
• Proven track record of managing large-scale clients with agency fees of €2 million or more.
• Experience in handling retail clients or other fast-moving sectors is a plus.
• Demonstrating the ability to work in dynamic, high-pressure environments with tight deadlines and last-minute changes.
• Confident leader with strong people management skills.
• Good relationship-builder able to communicate effectively with all levels of the client’s organization — from C-suite (e.g., CMO) to day-to-day contacts.
• Excellent presentation and social skills.
• Deep passion for advertising and branding, with strong creative and strategic insight.
• Being a Dutch native speaker is essential, as well as a strong command of English.
• Willing and able to travel between Brussels and Amsterdam on a near-weekly basis.

What we offer you

Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start.

Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our webiste!

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.