Seller support - Marketplace, Decathlon

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Solliciteren

Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-08-08

Online to:

2025-10-07
EUR 20.00 HOUR

Seller support - Marketplace

Decathlon
Brussel
1 dag geleden

A company with a commitment Yes, we're an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you'll see we're so much more. Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it's an important part of life – and living well shouldn't just be for a privileged few. The power of people and positivity is at the heart of our business. Our team are sports people who are full of energy and enthusiasm for what we do; we're encouraged to innovate and improve, and most importantly, to make changes for the better. We take our responsibility to sport and the world seriously, and we strive to anticipate and rise to the challenges that face our society and our environment. Decathlon is not just a reseller. We're unique because we have our own in-house brands. We are experts in our fields, and we draw on our knowledge and experience to create, design and manufacture our own products in our own studios and labs. Currently, we have over 20 Decathlon brands, each dedicated to a specific sport or practice. And, our family ownership means we're here for the long term. We reinvest our profits into research and development, helping to lower the cost of participating in sport. The Decathlon Marketplace team is looking for a motivated and detail-oriented professional to join our Regional Seller Support team for the EU. This role is critical in driving operational excellence and ensuring a top-tier support experience for our sellers. You will help streamline onboarding and ongoing assistance through close collaboration with both internal and external teams. If you're passionate about process optimization, quality control, and seller success, we'd love to hear from you! Operational Excellence & Seller Support Oversee and execute EU seller support processes, directly and via external partners. Drive continuous improvements to enhance seller experience and support quality. Monitor and ensure performance KPIs (e.g., Time to Onboard, Ticket SLA) are met. Quality Control & Process Improvement Conduct quality checks and audits on processes handled by external partners. Identify workflow inefficiencies and collaborate on solutions. Escalation Management Handle escalated tickets from external teams promptly and effectively. Guide external teams to prevent repeat issues. Content Management & Seller Autonomy Maintain accurate, up-to-date FAQs to empower self-service. Work with content teams to improve FAQ resources based on common seller inquiries. Collaboration & Reporting Coordinate with internal (Ops, Product, Support) and external teams to ensure seamless operations. Prepare regular reports on metrics and improvements. Provide feedback to Process Management when new use cases lack SOPs. Flag quality issues in external teams' processes and support corrective actions with clear documentation. As Seller Support, you demonstrate strong collaboration skills by working seamlessly across internal teams, effectively managing relationships with external vendors, and building strong relationships with stakeholders. You have great problem-solving abilities to troubleshoot complex issues, manage escalations efficiently, and implement lasting solutions. Jobprofiel Also you have, Analytical Skills: Strong ability to analyze data and performance metrics, identify trends, and recommend im... Onboarding, Quality Control, Problem Management, Platforms, KPI, Documentation, Driving, Audit, Process Management, Data analysis, Control test, Corrective Actions, Ticket Sales, Passion, Process Development, Use cases, CRM systems, Coordination, Metric, Troubleshoot, Process Development, Content, Reporting, Quality Control, Operations, Streamline, Vendors, Data analysis

Solliciteren

Seller support - Marketplace

Plaats

Contract

Datum gepubliceerd

Online to:

Seller support - Marketplace

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