Operations Manager

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working: Looking for Operations Manager

• It is a Belgium based contractual opportunity, Band 2.5 engineer.
• Location - Temselaan 100, 1853 Grimbergen, Belgium
• No Sponsorship provided for this role.
• Language - Swedish & English
• Required Exp. -5+ yrs

Job Description

• Minimum 5 Years of Experience on IT Operations and Leadership
• Good understanding of support processes and ability to manage and develop a team
• Experience in managing a team of Field Support engineers, IT Support engineers
• Experience on Vendor service management
• Excellent communication and co-operation skills
• Proactive and independent ways of working
• Fluent oral and written English and Swedish.
• ITIL knowledge, certificate is considered an advantage
• Good interpersonal skills and customer-oriented mindset
• Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers
• Should be able to work on Microsoft Office tools

Roles & Responsibilities:

• Provide IT operational expertise leveraging

1) global industry standards (e.g.: ITIL) and 2) ensuring Customer’s global standard are followed

• Monitors service delivery performance and compliance with high focus on Employee Experience
• Has a deep understanding of:

· o The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes

· o The Services: Who deliver What, Key Contacts

· o The Employees: Type, Needs and Challenges

• Able to execute changes/IMACs

Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues

Potential Candidate should have

• Culture of “E2E Accountability” and E2E mindset through:

· o Putting End users and Sites first

· o “Boundary-free services” and strong collaboration with other suppliers

The Package

• We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.