Business Process Enhancement Expert

Our organization is seeking a highly skilled Application Optimization Specialist to evaluate and enhance the use of approximately 25 applications supporting our Communication Domain. This role requires a strategic mindset and excellent analytical skills to compare current application usage with our enterprise plans, aiming to streamline and improve operational efficiency.

• Analyze existing application landscape (approximately 25 applications) supporting the Communication Domain:

Examples of applications include design tools like Canva and Adobe, analytics tools like Matomo and Hotjar, etc.

Create inventory of available application functionalities

Create inventory of user demographics in business roles & actors

In collaboration with business architects relate the applications to the business capabilities & processes to understand the business value

Assess usage patterns

Analyze business requirements: Collaborate with various departments to understand their business needs and translate them to application needs

Analyze potential TO-BE scenario's:

• Identify potential areas for consolidation or optimization

Develop and present recommendations for optimizing the number of tools used, focusing on cost-effectiveness and efficiency

Compile comprehensive reports detailing findings, recommendations, and potential impact on operations

Compare applications in use with enterprise plans to ensure alignment with organizational goals

Support the Product organization in deploying the chosen scenario

Work closely with IT and procurement teams to implement changes that enhance application usage

Monitor application performance post-implementation to ensure continuous improvement

• Proven experience as an Application Optimization Specialist, preferably in a similar role focusing on application analysis and optimization.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.

Familiarity with enterprise applications and tools is a plus.

Proficiency in data analysis and reporting tools is a must-have.

Modelling languages: Good knowledge of BPMN is a plus.

Languages:
Fluent in English
Good knowledge of German is a big plus
Very good knowledge of French and/or Dutch