Specialist customer service, ARC Europe

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Solliciteren

Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-06-21

Online to:

2025-08-20
EUR 15.00 HOUR

Specialist customer service

ARC Europe
Brussel
Andere
4 dagen geleden

Who we are: ARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility partner, our strategy is to help our customers responding to their clients’ new expectations by offering a comprehensive and customer-centric approach covering the full mobility ecosystem. A passionate automotive expert with a talent for turning automotive technical knowledge into engaging learning experiences. As an Automotive Learning Specialist, you will play a key role in designing and delivering impactful training programs through the ARC Europe Academy, helping our teams staying ahead of our industry trends and driving continuous development across our network. Collaborate with the Head of L&D, learning journey owners, and stakeholders to define learning objectives and content requirements. Apply instructional methods, techniques, and media to create engaging Instructor-Led Training and e-learning content for ARC Europe’s Academy. Work closely with subject matter experts to align content with instructional goals and audience needs. Ensure all training materials are interactive, engaging, and effective. Collect and analyze both digital and instructor-led training outcomes to assess effectiveness and drive improvements. Support the Head of L&D in organizing training events. Attend OEM Train-the-Trainer events and disseminate knowledge across the ARC Europe Network. Bachelor’s (required) or Master’s (preferred) in Automotive Engineering or STEM. Experience or education in training, instructional design, or e-learning development (preferred). Knowledge of instructional design principles, adult learning theories, and e-learning technologies. Ability to create engaging, multimedia-based learning content. Language Skills: English (mandatory) – Official language of ARC Europe. Additional European languages (e.g., French, Polish, Dutch) are desirable Knowledge of the automotive clubs and assistance providers in Europe is considered a plus. Hit the button and send your resume to our hiring team, and they will be happy to contact you upon receipt of your application.

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