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Mentor and guide the development team to ensure adherence to best practices. Work closely with product managers, UX/UI designers, and data analysts to ensure chatbot solutions meet user needs. Documentation & Training: Provide training and support to internal teams for chatbot operation and maintenance. Familiarity of AI/ML concepts related to Natural Language Processing (NLP). 7+ years in IT roles, with 3+ years leading technical teams. ~ Familiarity of cloud platforms (AWS, Azure, Google Cloud) ~ Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

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