Key Account Manager

The Key Account Manager - Inflammation is a field-based role dedicated to building and maintaining strong relationships with specialized healthcare professionals treating patients with chronic inflammatory conditions. You will act as a knowledgeable ambassador for the company’s inflammation portfolio, collaborating closely with cross-functional teams including medical, marketing, sales, and customer service - to drive awareness, adoption, and optimal use of therapies.

Key Responsibilities

• Customer Engagement & Scientific Communication:
• Interact effectively with medical specialists (rheumatologists, gastroenterologists, and other relevant healthcare professionals), delivering clear, impactful scientific and clinical information.
• Respond to customer requests for clinical insights or product information by coordinating with internal experts.
• Territory & Account Management:
• Develop and execute strategic account plans to establish and grow product awareness and usage within target accounts.
• Achieve territory sales forecasts by aligning activities with account-level objectives and monitoring performance.
• Cross-Functional Collaboration:
• Partner closely with in-field medical colleagues and internal teams (e.g., marketing, customer service, medical affairs) to align on objectives and ensure cohesive execution of initiatives.
• Share competitive intelligence—market trends, competitor activities, and shifts in treatment paradigms—with relevant stakeholders to inform strategic decisions.
• Market Insight & Strategic Input:
• Monitor macro trends and evolving needs in the inflammation space; translate insights into actionable recommendations for strategic or operational adjustments.
• Analyze market data (quantitative and qualitative) to identify emerging opportunities and potential risks.
• Compliance & Ethical Conduct:
• Operate in accordance with industry regulations, company policies, and ethical standards governing pharmaceutical promotion and interactions with healthcare professionals.
• Maintain transparent communication and encourage healthy debate within teams, fostering an environment of accountability and integrity.
• Training & Development:
• Stay current on clinical developments in rheumatology and gastroenterology, including guidelines and emerging data.
• Participate in internal training initiatives and, when appropriate, support the delivery of educational sessions or workshops for colleagues.

Qualifications & Skills

• Educational/Professional Background:
• Scientific or commercial profile, ideally with a bachelor’s or master’s degree in a relevant discipline.
• Minimum of 2 years’ experience in pharmaceutical sales or a related field, preferably with exposure to inflammation (rheumatology and/or gastroenterology).
• Industry Knowledge & Expertise:
• Understanding of chronic inflammatory disease landscape, treatment paradigms, and relevant distribution processes.
• Familiarity with pharmaceutical sales procedures, compliance requirements, and ethical considerations.
• Communication & Interpersonal Skills:
• Strong ability to convey complex scientific and clinical information clearly and persuasively in diverse environments.
• Fluent in Dutch (speaking, reading, writing). Proficiency in English is required; knowledge of French is a plus.
• Analytical & Strategic Thinking:
• Capability to interpret market trends, financial data, and customer insights to inform strategy.
• Ability to think both strategically and operationally translating high-level objectives into actionable plans.
• Personal Attributes:
• Self-driven and proactive, with the capacity to work independently in a field-based role while collaborating effectively with cross-functional teams.
• High level of integrity, ethical judgment, and professionalism.
• Adaptable mindset and action-oriented work ethic, with a focus on continuous self-development.