Customer Support Specialist

Job Description:

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• Support Customers: You will be the first point of contact for our customers, handling all incoming calls to provide friendly, efficient, and proactive support.
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Key Responsibilities:

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• Handle Calls: Manage customer inquiries, delivery follow-ups, after-sales service, product returns, and more.
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• Product Returns: Organize pick-up, inspect items, issue credit notes, and arrange shipments back to the warehouse.
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• Materials Coordination: Ensure materials are available for workshops and congresses.
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• Customer Files: Follow up on customer files, existing and potential clients, to ensure smooth end-to-end management.
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• After-Sales Service: Coordinate shipments to repair centers and track repairs.
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Requirements:

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• Excellent Communication Skills
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• Problem-Solving Ability
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• Organizational Skills
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Benefits:

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• Opportunity to Work in a Dynamic Team
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• Professional Development
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• Competitive Salary and Benefits Package
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