Northern Europe Customer Success Director

Are you a multilingual Customer Success Director based in Northern Europe? We're seeking an experienced English- and French-speaking Customer Success Director to lead and grow our key client relationships across Northern Europe.

In this role, you will:

·      Plan and deliver the Customer Success Strategy for each of your clients.

·      Advise clients on the implementation and best practice use of TrackBack products.

·      Attend and participate in multi-agency and strategic meetings.

·      Review and analyse trends to produce monthly client reports.

You should have:

·      Proven experience in the management and development of client relationships, including preparing and delivering presentations.

·      Strong interpersonal skills relating to individuals at all levels, both internally and externally.

·      Ability to work under pressure, use initiative, prioritise, and work to tight deadlines.

·      Verbal and written fluency in English and French (essential).

·      Verbal and written fluency in German (desirable).

We offer:

·      Remote/flexible working, to support work-life balance, with travel to client sites.

·      Opportunities for professional development and career progression.

·      A collaborative and inclusive team environment.

If you're ready to take the next step in your career with us we'd love to hear from you. Just email your CV to recruitment@trackback.net with the subject Northern Europe Customer Success Director and we will be in touch with a copy of the full job description and to discuss next steps.

No agencies please.