Track & Trace Technical Writer (W/M)

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Opportunity

At Worldline MTS Track & Trace, our technology addresses persistent challenges of the traceability world. We’ve established ourselves as a leading developer of creative software solutions for enabling a more virtuous and responsible society regarding business and environmental practices. If you are a highly-skilled Technical Writer with a Product Marketing flair, then get ready to join our team! We have many passionate and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, create excellent solutions, and grow customer satisfaction. We are looking for an organized, innovative, passionate colleague to be welcomed to our team.

Join us if you are looking for an exciting opportunity in the center of a rapidly changing business and solution landscape. With a solid base in today’s Tobacco industry traceability, we build the authentication solutions and digital product passports of tomorrow, within a global trade environment where trust must be strengthened.

Day-to-Day Responsibilities

• Understand the target audience: Know the needs of end users to create user-friendly documents suited to their level of understanding.
• Collaborate with technical experts: Work with engineers, product managers, software developers, and other specialists to understand the product or process that is the subject of the documentation.
• Produce documentation: Write user manuals, installation guides, FAQs, technical sheets, project reports, training proposals, and other forms of technical documentation.
• Use publishing tools: Master word processing software, desktop publishing, screenshot capture, content management, and markup languages such as HTML and XML.
• Manage documentation: Organize, structure, and keep technical documentation up to date to ensure its relevance and accessibility.
• Ensure documentation quality: Review documents to correct errors, improve clarity, and ensure consistency and compliance with company or industry standards.
• Create illustrations and diagrams: Produce or collaborate in the creation of graphics, schematics, and other visual aids to enhance text comprehension.
• Ensure documentation interoperability: Create documents that can be easily translated or localized for different linguistic and cultural markets.
• Test documentation: Validate the accuracy of guides and manuals by testing the procedures and instructions described.
• Provide feedback: Collaborate with development teams to offer insights on potential product improvements based on issues identified during documentation creation.
• Train and support: Sometimes, a technical writer may also be involved in training users or providing technical support by assisting with how to use the documentation.
• Adapt communication styles: Use different levels of language and communication styles to address diverse audiences, ranging from end users to developers.

The ability to combine writing skills, technical understanding, and ease of communication with experts is essential for success in this role.

Who we are looking for

• Language Proficiency: Business fluent in written and spoken English; French is a plus.
• Educational Background: Bachelor's degree in technical communication, information design, computer science, engineering, or a related field.
• Experience & Portfolio: Previous technical writing experience in corporate settings, freelancing, or internships; strong portfolio with diverse writing samples.
• Personal Attributes: Proactive, curious, adaptable, and equipped with strong interpersonal skills; comfortable working independently and in international contexts.
• Technical Skills: Familiarity with relevant subject matter and proficient in tools like MS Office, Markdown, Adobe Creative Suite, and documentation software.
• Research & Attention to Detail: Strong research skills for complex topics, keen attention to detail for proofreading, and ability to create visuals that enhance documentation clarity.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.

You will also benefit from a wide range of advantages.

Shape the evolution

We are moving towards the new frontiers of Track & Trace technology, and we are looking for bold thinkers to join us on our journey. Individuals with passion, a positive attitude, and a desire to learn and grow. Here, you will work with ambitious colleagues from around the world, together tackling unique challenges and making a real impact on society. And with our supportive culture, robust technology, and numerous training opportunities, we help you accelerate your career—wherever you choose to go. Join our global team of over 18,000 innovators across more than 40 countries and shape a future that belongs to you.

Learn more about life at Worldline at careers.worldline.com.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on religion, skin color, national origin, gender (including pregnancy, childbirth, or medical conditions), sexual orientation, gender identity, gender expression, age, disability status, or any other legally protected characteristic.