Field Support Engineer

Job Title: Field Support Engineer.

Location: Brussels, Belgium.

Employment: Full-time, Permanent.

Work mode: On-Site.

Overview of the role:

We are hiring a skilled and reliable Field Support Engineer to be deployed at a leading transportation sector client based in Brussels. This role involves providing second-line desktop and field support across a wide range of devices and systems in a dynamic, user-facing environment.

As part of the on-site IT support team, you will ensure smooth day-to-day operations by resolving technical issues quickly and maintaining high availability of end-user systems. The position offers hands-on exposure to a wide variety of technologies and business-critical hardware, including ticketing machines and payment devices.

Key Responsibilities:

• Deliver 2nd line support for desktops, laptops, and mobile devices (Windows, MacOS, iOS, Android).
• Install, configure, and troubleshoot hardware and software across various platforms.
• Support and maintain specialized equipment such as printers, scanners, ticketing machines, and payment systems.
• Perform regular patching, updates, and software deployments using tools like SCCM and Altiris.
• Troubleshoot networking issues (Layer 1–3) and coordinate with third-line teams for escalations.
• Maintain accurate asset records and contribute to preventative maintenance activities.
• Provide onsite support across multiple locations when required.
• Uphold health and safety compliance and SLA performance standards.

Technical Skills & Competencies:

• Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications.
• Experience with hardware repair, PC builds, and peripheral device troubleshooting.
• Familiarity with Active Directory, Intune, Knox, SCCM, and Altiris.
• Good understanding of network layers and connectivity troubleshooting.
• Service-oriented with strong problem-solving skills and attention to detail.
• Effective communicator with the ability to work independently and under pressure.

Why Join Us:

This is an exciting opportunity to support a high-profile client in the travel and transport sector. You’ll work in a fast-paced, corporate environment where your technical expertise will directly impact daily operations. We offer a supportive team structure, continuous learning, and the chance to grow your career in IT support.