Polish & Russian Speaking Customer Advisor

Join a global leader in the automotive sector, where innovation, quality, and customer satisfaction drive everything we do. We are proud to work with some of the most respected brands in the industry, offering world-class vehicles and exceptional service experiences. At our Ghent office, we foster a collaborative, inclusive, and forward-thinking environment where employees are empowered to grow, learn, and make a real impact.

As part of our expanding customer service team, we are currently seeking a talented Polish and Russian-speaking Customer Advisor to support our growing international client base. If you are passionate about delivering outstanding service, have a keen interest in the automotive world, and seek a role offering flexibility and career development, we would love to hear from you!

Role Overview

In this hybrid position, you will act as the voice of our brand, providing top-notch support to customers across the Polish and Russian markets. You will be responsible for handling inquiries, resolving issues efficiently, and ensuring each customer has a seamless and positive experience with our vehicle products and services.

You will work in a dynamic environment, collaborating closely with internal teams to maintain our reputation for excellence. If you are customer-oriented, solution-driven, and eager to build a rewarding career, this is the perfect opportunity.

Key Responsibilities

Customer Support & Service Delivery:

• Respond to customer inquiries via phone, email, and chat, offering prompt, accurate, and professional assistance
• Provide detailed product information, technical support, and guidance on services and warranties
• Handle service requests, complaints, and general queries with a solution-oriented approach
• Document customer interactions accurately in the CRM system

Problem Solving & Issue Resolution:

• Identify, investigate, and resolve customer concerns efficiently
• Escalate complex issues to specialized teams when necessary, ensuring a seamless customer experience
• Follow up proactively to ensure customer satisfaction and successful case closure

Brand Representation:

• Represent the company’s values and uphold its reputation for premium customer service
• Provide feedback to internal teams regarding customer needs, preferences, and potential areas for improvement

Internal Collaboration:

• Work closely with technical support teams, dealerships, and service centers to facilitate complete resolutions
• Participate in training sessions, workshops, and regular team meetings to stay updated on product launches and company procedures

Performance Monitoring:

• Meet or exceed key performance indicators (KPIs) including customer satisfaction, response times, and resolution rates
• Continuously look for ways to improve service quality and customer engagement

Qualifications and Skills

• Fluency in Polish and Russian (written and spoken) is essential
• Good level of English (B2 or higher) for internal communication and training
• Previous experience in customer service, call centers, or the automotive industry is an advantage but not mandatory
• Strong communication skills with a friendly and empathetic approach
• Excellent problem-solving capabilities and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Comfortable working both independently and as part of a team
• Basic understanding of vehicle technology and automotive terminology is a plus
• Tech-savvy and familiar with CRM systems and Microsoft Office tools

What We Offer

• Competitive Salary: Aligned with your skills and experience
• Relocation Support: A relocation package available for candidates moving to Belgium from abroad
• Hybrid Work Model: Enjoy the flexibility of working from home three days a week and spending two days collaborating on-site
• Comprehensive Health & Life Insurance: Ensuring you and your family are protected
• Career Development: Access to professional development programs, training workshops, and internal career growth opportunities
• Dynamic Work Environment: A multicultural, inclusive, and supportive team culture
• Employee Benefits: Paid time off, pension contributions, wellness initiatives, and more
• Exposure to a Global Brand: Work closely with one of the world's leading vehicle manufacturers and gain valuable industry experience

Why Ghent?

Ghent is one of Belgium’s most charming and vibrant cities, offering the perfect balance between historic beauty and modern living. With its rich culture, picturesque canals, lively food scene, and central location in Europe, Ghent provides an exceptional quality of life. It’s a welcoming place for international professionals, offering great public transportation, a thriving tech scene, and a friendly, multicultural environment.

Ready to Accelerate Your Career?

If you are fluent in Polish and Russian, passionate about providing exceptional customer service, and excited to build your future in Ghent, we would love to meet you!