Service Delivery Manager - Networks, LAN, Cisco, Inf...

A large global organisation is looking for a Service Delivery Manager to join the team for Networking and Infrastructure based projects.

This will be a full-time permanent position.

The position will be requires 100% on site presence in Antwerp, Belgium.

Key Responsibilities:

• Responsible to deliver the services associated with LAN Service Module based on the scope set out in the MSA
• Own the Service Levels and contractual commitments including the Service Level reporting for the LAN Service Module
• Re-purpose/re-mobilize the critical operational resources to meet any immediate requirement across Service Delivery and Operations.
• Drive Continuous Service Improvement for LAN Service Module
• Own and implement the Business Continuity plan for the operations of the LAN Service module
• Responsible for the demand and consumption of the Services of the LAN Service module
• Support Client Service Delivery Managers in delivering their responsibilities.
• Participate in customer calls and be contact for regional customers to respond/support on potential design questions
• Support to Operations Team on Incidents and complex requests
• Travel within region may be required
• Must have CCNP (Routing & Switching)/CCIE R&S desirable
• Strong experience on CISCO Nexus/Catalyst/Meraki WLAN technologies
• Strong understanding of Network Segmentation approaches and CISCO SD Access based Network Segregation

Strong hands-on experience on the following (Mandatory)

• LAN Switches – 9500/9300/9200/6800/4500/3850/3750/3730/3650/83560/3550/2960
• WAP – 9115/6300/3702/3502/2802/2702/2602/1852/1832/1702/1602/1562
• WLAN Controller – CT3504/5520/9800LC
• Radius Server – Cisco ISE/Appliance Server (SDDC)/Halt3 cage SG4