Customer Support Representative (Dutch Speaking) - R...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you!

We are looking for a talented Customer Support Representative (Dutch Speakers) to join our team in Limassol.

This position offers relocation to Cyprus, Limassol to the successful candidate.

Job Description & Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.
• 3 shift based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 16:00 – 01:00.

Experience and qualifications:

• Proficiency in both written and verbal English, with excellent language skills.
• Proficiency in both written and verbal Dutch with excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.
• Previous experience in online customer support will be considered a big plus.

Benefits:

• A competitive and attractive remuneration package that values your skills and contributions.
• Relocation package to the successful candidate (Flight tickets, one month accommodation, transportation support etc)
• Daily lunch in the office.
• Gym membership allowance.
• Monthly team events.
• Performance-based monthly bonuses.

Interested? Apply now by sending your resume to jobs@craegroup.com or applying through LinkedIn.

We look forward to hearing from you!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.