Digital Workplace Lead

Job Title: Digital Workplace Lead

Employment Type: Contract (Long Term)

Work Type: Hybrid/ 3 days per week onsite in Brussels

Industry: Telecoms

Mandatory Skills

• :Minimum 5 years of previous Digital Workplace technology leadership experience
• .Deep understanding and experience with technologies such as M365, Exchange on-premises, SCCM, JamF, Intune, Azure Virtual Desktop, and Windows 11 migration

.
Job Purpos

e:The Digital Workplace Lead is required to function closely with a team of Technical Analysts and Specialists who are responsible for the technical delivery of level 1, 2, and 3 support for the service desk, EUC, VIP support, and technology team. This includes M365, Exchange on-premises, SCCM, JamF, Intune, Azure Virtual Desktop, Windows 11 migration, and offering escalated on-call support 24x7x365, meeting operational, project, and initiative need

s.
Key Accountabiliti

• es:Provide technical capability, support, and maintenance for our Digital Workplace Products and Services, including the delivery and documentation of the followi
• ng:Escalated on-call 24x7x365 supp
• ortOperational, initiative, and project-based activit
• iesPerformance managem
• entPatch, vulnerability, and anti-virus managem
• entLicense & Vendor managem
• entAudit & Complia
• nceResource management, covering both permanent & contract resources (onshore & offshor
• e).Engage across multiple functions, both business and technical, to ensure solutions consistently match needs and expectati
• onsDemonstrate time management skills, enabling involvement in multiple projects and workloads, ensuring deliverables are timely and of high qual
• ityTake ownership of high-priority active issues and work with all parties to resolve them, taking ownership of Digital Workplace and Security Technolog
• iesProvide/Review technical designs and proposals to improve the existing Digital Workplace services, thereby improving efficiency, effectiveness, and minimizing cos
• ts.Provide regular service reports to ensure optimum levels of service are available to our customers through proactive resource manageme
• nt.Provide specialist technology skills, working with other teams to ensure the smooth implementation of new technologies and servic
• es.Work with service delivery & other key IT teams to ensure the delivery into production of new or upgraded Digital Workplace service changes are carried out according to agreed quality processes and schedul
• es.Ensure support processes are defined and continuously reviewed, appropriate documentation is created, and training requirements are identified. Prepare and deliver cross-team training where appropria
• te.Manage infrastructure assets, ensuring the correct balance of proactive & reactive maintenance, to deliver optimum service leve
• ls.Work with the asset management team in the area of software license control & hardware asset manageme
• nt.Personal development - has ownership of and is responsible f
• or.Adopt & adhere to industry best practic
• es.Accountable for ensuring that the required Management reporting is provided to the timetable and timescales requi

red
Preferred Education/Qualificati

• ons:Degree level or equivalent in management discipl

ines
Specific Skills & Abili

• ties:Deep understanding and experience with technologies such as M365, Exchange on-premises, SCCM, JamF, Intune, Azure Virtual Desktop, and Windows 11 migra

tion.
Specific Knowledge & Exper

• ience:Minimum 5 years of previous Digital Workplace technology leadership exper
• ience.Understanding and experience of relevant technologies and s
• ystemsSignificant experience in leading service teams in a dynamic and fast-paced envir
• onmentStrong record of people management in a technical environment, including communication, negotiation, and conflict resolution
• skillsStrong written and verbal communication skills, ability to form strong business relationships across all fun
• ctionsTimeliness in all actions with quality consciousness towards services received and pr
• ovidedExperience in project management techniques including planning, resource allocation, prioritization, and esca
• lationStrong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor mana
• gementExperience in analyzing, assessing, and resolving complex technology requirements, problems, and
• issuesDemonstrates a strong ability to work under pressure with multiple competing prio
• ritiesStrong ability to work logically through a delivery schedule, working out quick-win delivery and strategic goal implemen
• tationDemonstrates a strong ability to create and maintain process adh