Information Technology Support Engineer

We are seeking a dedicated and technically skilled IT Support Engineer to join our team in Brussels. This role is ideal for someone who thrives in a fast-paced enterprise environment and is fluent in Dutch, French, and English. As the first point of contact for IT-related issues, you will ensure smooth and efficient technical support for our users on site.

Key Responsibilities

• Act as the first line of IT support via phone, email, and ticketing systems.
• Provide onsite hands-and-feet support for hardware (laptops/desktops, printers), OS installations, Outlook configurations, and basic networking.
• Support enterprise IT environments with VPN, Wi-Fi, IP, DNS, and other networking technologies.
• Manage user account support including password resets and account unlocks.
• Use SCCM, Intune, and Jamf Pro for device management and software deployment.
• Install, troubleshoot, and support Windows 11 and macOS systems.
• Accurately log, prioritize, and resolve support requests in alignment with SLAs and KPIs.
• Document all interactions, resolutions, and escalations thoroughly in the ticketing system.
• Participate in on-call support and be available for rotating shift schedules.
• Follow up proactively with users to ensure satisfaction and resolution.

Required Qualifications

• Minimum 2 years experience in onsite IT support in an enterprise setting.
• Strong troubleshooting and installation skills for both hardware and software.
• Proficient in SCCM, Intune, and Jamf Pro.
• Deep understanding of Windows 11, macOS, and networking basics.
• Fluent in Dutch, French, and English – both written and spoken.
• Excellent communication and interpersonal skills.
• Strong sense of ownership, with a self-motivated and continuous learning mindset.