Claims Handler (M/F)

As part of its ongoing growth, our client, a well-established insurance company in Belgium, is looking for a Claims Handler – Motor Bodily Injury and Property Damage (M/F) to join its team in Ghent on a permanent basis.

Your Responsibilities:

Motor Property Damage Claims:

• Handle motor claims from initial notification to settlement.
• Assess liability and apply Belgian conventions (e.g. RDR, CID).
• Appoint experts, manage vehicle repairs, or propose compensation.
• Monitor recoveries from third parties.

Bodily Injury Claims:

• Manage bodily injury claims from opening to final indemnity.
• Review and assess medical documentation, organize medical assessments if needed.
• Collaborate with medical advisors, lawyers, and counterparties.
• Calculate and negotiate compensation (material losses, bodily injury, medical expenses, etc.).

Customer and Partner Relations:

• Guide and support insured clients throughout the claims process.
• Communicate with empathy and clarity, especially on sensitive cases.
• Coordinate with repair shops, experts, lawyers, doctors, brokers, and other insurers.

Monitoring & Process Improvement:

• Maintain accurate records in the claims management system.
• Participate in continuous improvement of internal processes and best practices sharing.

Your Profile:

• Bachelor’s or Master’s degree in Insurance, Law, or a related field.
• 3 to 5 years of experience in claims handling, including both bodily injury and property damage.
• Solid knowledge of Belgian insurance regulations for motor claims.
• Strong organizational skills, empathy, autonomy, and proficiency with digital tools.
• Fluency in Dutch and French is highly desirable.

Job Conditions:

• Contract: Permanent (CDI)
• Location: Ghent, Belgium
• Remote work: Hybrid model (1–2 days/week)
• Benefits: Meal vouchers, eco vouchers, group insurance, and other employee benefits

Ready to join a dynamic team at the heart of a leading insurance player?

Apply today and take your career to the next level in a stable, people-oriented, and forward-looking environment.

All applications will be treated with strict confidentiality.