2nd Line Support

2nd Line Support

Languages: French or Dutch + English

Location: Bruxelles

Responsibilities:

• Act as the 2nd line of IT support, ensuring smooth daily operations by swiftly addressing technical issues.
• Execute system maintenance, testing, and validation activities in collaboration with other teams to ensure functionality and stability.
• Analyze recurring IT issues and contribute actionable solutions to continuously improve processes and documentation.
• Stay updated on evolving technologies and internal systems to deliver high-quality, informed service.
• Facilitate third-party technician access and interventions while upholding strict security protocols.
• Provide user support, escalate complex issues to 3rd line teams, and ensure prompt, courteous service.

Profile:

• A strong mix of analytical thinking and hands-on problem-solving.
• Solid technical knowledge of infrastructure, applications, and support procedures.
• Continuous improvement mindset and a proactive approach to service enhancement.
• Rotating shifts across AM/PM/Day/Night/Weekend to ensure uninterrupted service — with well-deserved rest periods after night shifts.
• OS: Windows, Linux, Solaris
• Virtualization: VMWare, VCS
• Network & Security: Cisco Nexus, Palo Alto, F5, Firewalls, PKI
• Cloud & Backup: Azure, Veritas, IBM Storwize/Flash, Oracle SL4000
• Monitoring & Scheduling: Autosys, System Integrator, Nagios, ServiceNow
• Storage & SAN: Brocade, IBM SVC, etc.
• Strong team spirit and adaptability
• Reliable task and priority management
• Passion for learning and knowledge sharing

Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.son@cyberr.ai and morgane.zimmer@cyberr.ai