Business Analyst Customer Care

Business Analyst Customer Care – The Bridge Between Business & customers.

Are you the missing link between customer needs and smart, efficient Customer Care solutions? Do you love translating business challenges into seamless workflows? Then keep reading, this might be your next challenge!

At Codux, you’ll be part of a team that’s not just about advice, but about action—delivering real, measurable impact. We provide a dynamic work environment where continuous learning and improvement are at the heart of everything we do. In addition, you’ll gain the opportunity to work on groundbreaking projects that shape the future of customer service, leveraging cutting-edge technology to drive tangible results.

If you’re ready to be a catalyst for change and help revolutionize customer service, we’d love to hear from you. Join us at Codux and be a part of the transformation!

What You’ll Do

• Be ready to have ‘bridge’ as your middlename, because you’ll be the ultimate connector between Business and Technology. You’ll dive deep into business processes, analyse workflows, and uncover opportunities for improvement.
• You’ll work closely with the client, understand their needs and priorities and work together to find the best way to bring their goals to life.
• Design the future of customer care. Translate complex requirements into clear, strategic insights that shape seamless Salesforce solution
• Spot roadblocks before they hinder progress. Work closely with clients and internal teams to identify pain points, optimize operations, and use data-driven analysis to find solutions that improve customer satisfaction.
• Lead the way in digital transformation. Think beyond the obvious, challenge the status quo, and leverage automation to shape the future of customer service.
• Think smart, spend smart . Always aim for the most cost-effective solution that delivers real value.
• Set users up for success with Salesforce. Guide and support end-users with training and best practices to ensure smooth adoption and maximize system impact.
• Collaborate with developers and consultants to bring technical and functional solutions to life.

What You Bring to the Table

• You’re a true expert! You have least 3 years of experience as a Business Analyst in customer service.
• Salesforce & Service Cloud experience? Not a must, but a big win.
• A sharp eye (or two 😉) for business processes, requirement analysis, and process optimization.
• A mindset that matches our core values: courageous, driven, responsible, and open.
• Talk your talk . you can talk business with clients and tech with developers and do it confidently while doing so.
• Being around teammates gives you energy. You’re willing to travel up to two days per week to client sites in Brussels, Antwerp, or Ghent.
• You’re not only great in talking business, but you’re also fluent in Dutch and English, French is a nice extra.
• Experience with other automation technologies? Putting the cherry on top!

What We Offer at Codux

• You’ll be part of a young and ambitious initiative. A place where challenges and opportunities go hand in hand, and collaboration is at the heart of everything.
• As a partner of Spire, we provide the expertise and connections you need to grow confidently into your role.
• You’ll work on challenging and innovative projects that have a real impact on clients across various sectors.
• We offer an excellent work environment with the dynamics and energy of a start-up, combined with the stability of RoboRana Group and Cronos Group.
• Room for personal growth, with flexibility and plenty of opportunities to take initiative and grow within our flat organizational structure.
• Attractive benefits on top of your salary: you’ll receive a company car with fleet card, meal allowance, mobile phone and internet allowance, group insurance, comprehensive health insurance, lunch at work, and unlimited snacks!
• Cronos Care provides access to coaches who focus on your personal needs. Additionally, there are numerous options to improve your physical health and discounts on various activities and services you can enjoy in your free time.
• Enjoy a flexible working environment with the ability to work remotely and adjust your hours within agreed-upon frameworks, allowing you to balance work and personal life effectively.
• Be part of the Salesforce community. Join us and Spire at one of our many events!

Apply now and let’s redefine the future of customer service together.