...services a portfolio of approximately 1200 customers, situated in both the private and public sectors, The turnover of this business unit is approximately 30 Mio Euro, realized with about 30 people. T...
...customers.Use monitoring, inventory, backup, and patch management tools to diagnose and support customer environments effectively.Schedule and plan support interventions (remote or onsite), keeping cu...
...service innovation.Strengthening cybersecurity posture to align with ISO27001, NIS2, and IEC62443 standards.Transitioning IT services to a more customer-focused operating model.Essential Qualification...
...Customer Value Proposition (CVP) insights (positioning, targeting, channel strategy).Digital product feature design and customer journey optimization.Adoption and Pricing threshold validation.Research...
...Customer Value Proposition (CVP) insights (positioning, targeting, channel strategy).Digital product feature design and customer journey optimization.Adoption and Pricing threshold validation.Research...
...Customer Value Proposition (CVP) insights (positioning, targeting, channel strategy).Digital product feature design and customer journey optimization.Adoption and Pricing threshold validation.Research...
...Customer Value Proposition (CVP) insights (positioning, targeting, channel strategy).Digital product feature design and customer journey optimization.Adoption and Pricing threshold validation.Research...
...customer service and commercial acumen and the requisite interpersonal skills to build excellent customer relationships at all levels.
...customer service and commercial acumen and the requisite interpersonal skills to build excellent customer relationships at all levels.
...customer service and commercial acumen and the requisite interpersonal skills to build excellent customer relationships at all levels.
...customer service and commercial acumen and the requisite interpersonal skills to build excellent customer relationships at all levels.
...service desk agent, incident analyst, and problem solver.Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.M...
...service desk agent, incident analyst, and problem solver.Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.M...
...serviceactiviteiten vanuit de Belgische vestiging. Taken en verantwoordelijkheden Ondersteuning : Helpen van Customer Support, Service Technicians en eindgebruikers. Diagnose en herstel : Uitvoeren va...
...Customer Success, and Support teams to create a seamless transition from sale to onboarding.Customize onboarding workflows based on customer business processes and goals.Monitor customer progress, ide...