Business Service Manager

Functie

• Relationship & Service Management
• Build strong, collaborative relationships with business units, product owners and technology partners
• Act as the bridge between End Users Services department and the business groups
• Track user satisfaction and stakeholder feedback, identifying opportunities to continuously improve services and relay this feedback to product owners)
• Establish effective communications around service design, delivery and operations : new product, upgrades, changes, incidents, problems.
• Professionally balance stakeholder expectations vs reality, especially around demand prioritization, product preferences and delivery timelines.
• Champion End Users Services strategy, roadmap, services, people and processes. Demonstrate expertise around one or more product categories.

• Understand how to identify and improve the value realization around the adoption of strategic end user services
• Work collaboratively with stakeholders to prioritize initiatives that will deliver the greatest value
• Identify opportunities for using end user services in new and innovative ways
• Champion initiatives that result in new and better ways of doing business.

• Understand the EUS industry, trends, and future direction.
• Understand how companies in similar industries are leveraging EUS to improve collaboration, productivity and efficiency
• Develop innovative ideas to improve EUS services

Jouw profiel

• Functionele behoeften van de onderneming of de klant analyseren
  De technische eigenschappen van het product bepalen volgens het lastenboek

Aanbod