Headit is looking for an IT Helpdesk employee
Where will you work?
A global leader in various business services, focusing on sustainability of life and headquartered in Brussels.
As an IT Helpdesk Employee, you will be responsible for:
Customer Support:
· Address inquiries and provide assistance to internal and external customers.
· Report incidents promptly and keep stakeholders informed.
· Monitor incidents and SLAs for timely resolution.
· Develop a deep understanding of company products and services.
· Diagnose and resolve customer issues, escalating as needed.
Systems and Applications Maintenance:
· Monitor and maintain designated systems and applications.
· Ensure upkeep of IT equipment and infrastructure.
· Conduct testing and resolve incidents before deployment.
· Implement corrections and updates across primary servers.
· Advocate for improvements to applications or systems.
Your profile as an IT Helpdesk Employee:
· Enthusiastic, autonomous, and resourceful individual.
· Background in IT support with an interest in technology.
· Strong communication and teamwork skills.
· Ability to manage workload and priorities effectively.
· Proactive in updating knowledge and skills.
· Familiarity with databases, ITIL Framework, and documentation skills preferred.
· Fluency in one national language and proficient written English.
What we offer you as an IT Helpdesk Employee:
· A competitive salary with extensive fringe benefits.
· A pleasant working environment within a dynamic team.
· A location close to Brussels Central Station.
· A hybrid work-life balance, and a dynamic working environment (brand new office).
· Good launchpad for good internal possibilities
Annabel Joris
0479 59 04 12
annabel@headit.be