Customer Operations Specialist

The Customer Operations Specialist manages the end-to-end Order-to-Cash process, ensuring customer orders are processed accurately from receipt through delivery and invoicing. Acting as the primary point of contact, the role supports customers with order status inquiries, deliveries, invoicing matters, returns, and claims. Working closely with supply chain, logistics, sales, finance, marketing, and planning teams, the specialist ensures seamless execution of customer operations and high service levels. The position focuses on resolving operational challenges, maintaining strong customer relationships, and ensuring efficient order fulfillment.

Find out more about this role by reading the information below, then apply to be considered.

• Manage operational customer relationships, including service reviews and logistics agreements.
• Monitor service-level performance and implement corrective actions to improve customer satisfaction.
• Analyze customer and supply chain data to identify opportunities for cost reduction and efficiency gains.
• Support forecasting and inventory planning activities by providing operational insights and performance trends.
• Prepare operational reports and performance metrics for internal stakeholders and management.

What we expect from you:

• Master's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proficiency in Microsoft Excel and the Microsoft Office suite.
• Experience with SAP, Order-to-Cash processes, supply chain operations, or FMCG.
• Fluency in English AND French, Dutch is an advantage.

What you can expect from us:

TMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. xjnbdxs Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.