Plaats

Belgique
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-06-04

Online to:

2026-08-03
EUR 15.00 HOUR

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CSM Manager

yohrs.co.uk
België
Andere
1 uur geleden

Customer Success Manager Fully Remote Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. This is not a passive account management role — it’s a high-impact, hands-on position. Lead a premium, structured onboarding experience that sets customers up for immediate success. Partner with internal teams — technical, operations, field services — to ensure flawless deployment and go-live. Serve as the dedicated CSM for a portfolio of strategic accounts. Monitor account health, usage data, and network performance to anticipate issues before they arise. Lead Escalation Management with Confidence Deliver compelling, data-driven QSRs that highlight value, performance and ROI. Present executive-level insights: uptime, utilization, cost savings, sustainability impact. Identify upsell and cross-sell opportunities through deep account knowledge. Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS, or infrastructure. Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS). Strong analytical mindset with the ability to turn data into stories and decisions. Experience managing escalations with poise and urgency. Proficiency with CRM and CS tools (Salesforce, HubSpot, Gainsight, Totango, Churn, Zero, etc.). A self-starter mentality — you don’t wait for the playbook;

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