Business Analyst

Business Analyst

Belgium (Hybrid)

Long term contract

We are supporting a leading insurance organisation on a major platform transformation programme and are looking for an experienced Business Analyst to join the team

.
This role will focus on the redevelopment of a customer self-service platform, working closely with business stakeholders, product owners, architects and delivery teams to define requirements and improve customer journeys across policy management, claims and digital service

s.
Key Responsibilit

• iesGather, analyse and document business and functional requireme
• ntsConduct gap analysis between existing and target-state platfo
• rmsDefine user stories, acceptance criteria and process fl
• owsWork closely with business, IT and delivery teams throughout the project lifecy
• cleSupport testing, UAT and release activit
• iesFacilitate stakeholder workshops and requirement gathering sessi
• onsEnsure traceability of requirements through design, testing and deployment pha

ses
Requirem

• ents4+ years' experience as a Business Ana
• lystPrevious experience within the insurance sector (P&C, Life or Pensi
• ons)Strong understanding of policy, claims, billing/payments and customer jour
• neysExperience working on customer portals, digital transformation or platform migration progra
• mmesExposure to API integrations and enterprise application environm
• entsStrong stakeholder management and communication sk
• illsExperience with Agile delivery methodologies and tools such as Jira and Conflu

ence
Lang

• uagesFluent English req
• uiredFrench and/or Dutch highly desi

rable
If you are interested in learning more, please apply or contact me directly for a confidential discu