Collections Officer

Key Responsibilities

• Manage outgoing and incoming contacts with customers regarding overdue payments
• Recover unpaid instalments and prevent escalation to litigation processes
• Analyse customer files and negotiate suitable repayment solutions
• Ensure accurate follow-up and handling of arrears cases in line with company procedures
• Maintain professional and customer-oriented communication during collection activities
• Collaborate with internal teams to ensure efficient case resolution
• Use internal systems and tools to update and monitor collection activities
• Deliver high-quality service while balancing customer relationships and business objectives

Experience Required

• Minimum 2 years of experience in collections, customer service, finance, or related roles
• Strong communication and negotiation skills
• Experience handling customer arrears or payment follow-up processes
• Good knowledge of MS Office and ability to work with various IT tools
• Knowledge of Miles and/or Leasing is a strong advantage
• Interest in finance, banking, or leasing products/services
• Strong analytical and problem-solving abilities
• Customer-focused, assertive, and diplomatic mindset
• Able to work independently and remain calm under pressure
• Strong attention to detail and quality-oriented approach
• Fluent in Dutch, French, and English
• Comfortable with hybrid working model (50% onsite / 50% remote)