Head of Digital Service Platforms

Employer : international non-profit organization

This company is a leading non profit organization dedicated to empowering people through trusted information, innovative digital services, and data-driven insights. Their multidisciplinary teams combine technology, research, and customer expertise. Through strategic partnerships and continuous innovation, they drive positive change while promoting transparency, fairness, and sustainability in the marketplace

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Job descripti

onThe Head of Digital Service Platforms is responsible for the management, development and delivery of digital services to the consumer across the different channels (websites, apps, online portals,…). The Head of Digital Platforms reports to the CIO and is a member of the IT leadership tea

m.Size of the team: 5 direct reports and a total team of 35 Team Member

s.
The head of Digital Service Platforms supports the overall digital strate

• gy.Co-developing and executing the strategy for the Digital Platforms doma
• in.Managing the team responsible for the development, deployment, and maintenance of the digital services platfor
• ms.Leading the Design of Solutions in digital services platfor
• ms.Delivering projects in digital services platfor
• ms.Working with other departments within the organization to ensure that Digital platforms are aligned with the overall business strategy and can support its continuous evoluti
• on.Supporting the collection and analysis of data from digital services platform to improve user experience and drive business grow
• th.Assuring alignment and complian
• ce.Staying up-to-date on the latest trends and technologies in digital servic

es.
Required experi

ence
This role is for a seasoned IT professional with a track record designing and delivering solutions in the Digital Customer Experience domain and should inc

• lude:10 years in a similar managerial position leading IT staff (team development, budgeting, vendor & contract managemen
• t,…);Extensive experience managing complex projects (including change managem
• ent);Track record designing and delivering technology solutions (in complex IT landsca
• pes);Experience in package application selection and implementation (with comprehensive knowledge of market solutions) in particular in the Digital Service Platforms
• area;Deep knowledge of marketing technologies (SEO, SERP, analytics), content management, website & app delivery, personalization engi
• nes,…Understanding of business & marketing concepts used in the day to day operation (ex: journey, segmentation, targeti
• ng…);Experience in an industry involving the production and delivery of content in a fully digital ecosy
• stem;IT experience in B2C Marketing environ
• ment;MBA/training/experience covering basic management conc
• epts;Customer focus and entreprene
• urialResilient and emotional st
• aminaLearning agility, creative and innov
• ativeCollaborative (ensuring smooth cooperation with all stakeholders at local and group l
• evel)Result d
• rivenStrong listening, communications and facilitation s
• killsCoach & Role
• modelStrong work ethics & inte
• grityDrive the pr
• ocessOutstanding organization skills (to manage the distributed team and interact with the rest o
• f IT)Fluency in English + Good knowledge of French, Portugees and/or
• DutchWilling to travel within E

urope
Our customer

• offersFulltime & Permanent employment co
• ntractA dynamic wor
• kplaceHybrid working and a healthy work-life b
• alanceAn attractive compensation package including: company car and additional fringe be