Plaats

9220 Hamme
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-06-04

Online to:

2026-08-03
EUR 20.00 HOUR

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SAP Business Application Support Specialist (S/4HANA) - Helpdesk

The group AluK is a global leader in the design and engineering of aluminum window, door and curtain walling systems. To support the successful deployment and operation of SAP S/4HANA across AluK entities, we are looking for a SAP Business Support Specialist (First Line). This role sits at the interface between business users, IT teams, and external partners. You will manage the SAP helpdesk from a business-process perspective, ensuring tickets are clearly qualified, prioritized, and followed through according to SLA. You play a key role in stabilizing SAP operations, supporting continuous improvement, and reinforcing structured ways of working across countries and functions. Ensure high-quality first-line SAP business support by accurately analyzing, qualifying, and managing tickets raised by business users Guarantee efficient ticket flow between local users, local process owners (LPOs), SAP Competence Centers, and external partners Support SAP run, hypercare, and post‑go‑live stabilization phases Contribute to process discipline, documentation quality, and transparency in SAP-related activities Act as a trusted business-facing partner for local key users Manage SAP helpdesk activities and ensure daily follow-up of SAP incidents, issues, and service requests Investigate and describe SAP tickets from a business and process point of view Route and follow up unresolved tickets with the SAP Competence Center according to defined SLAs Coordinate prioritization of tickets with IT teams, business users, and external partners Manage the end-to-end lifecycle of Change Requests (registration, validation, implementation, closure) Provide administrative and coordination support for SAP-related activities (planning, actions, deliverables, decisions) Centralize and structure SAP documentation (Teams / SharePoint) Act as a sparring partner for local key users within business units Master’s degree in Engineering, Business, IT, or equivalent university education ~ 0–3 years of experience in a business support, IT coordination, or ERP-related role ~ First exposure to SAP or ERP environments is a strong asset ~ Ability to manage multiple topics in parallel in a structured way ~ Excellent communication skills, able to translate business needs into clear SAP tickets ~ Good command of Excel and PowerPoint ~ Professional level of English is mandatory; French, Italian, or Dutch are strong assets ~ Comfortable working in an international and multicultural environment

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