Role Overview Looking for a Support Engineer to maintain and support the MobiScout fleet & dispatch platform , ensuring high system availability, operational continuity, and efficient issue handling.
Key Responsibilities
Provide L1/L2 support for MobiScout dispatching and fleet management systems.
Monitor system performance, server health, and communication modules.
Troubleshoot GPS/AVL units, communication interfaces, and backend services.
Handle incidents, service tickets, and operational escalations.
Perform system checks, log review, and error diagnostics.
Coordinate with development teams for patch deployment and bug fixing.
Support integration between MobiScout and external systems (APIs, sensors).
Assist field teams with configuration, installation, and device troubleshooting.
Required Skills
Experience with MobiScout / fleet management / dispatch systems.
Strong understanding of telematics, GPS, communication protocols.
Knowledge of networking, Linux, SQL, APIs, and system monitoring tools.
Hands-on troubleshooting for devices, connectivity, and backend issues.
Experience in transportation, dispatch, or mobility tech environments.
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