FSM Functional Analyst

We are Field Service in Motion , the only consultancy firm solely focusing on increasing the performance of field service organizations in Belgium and in Europe. We are committed to delivering Field Service excellence for our clients. Our vision is to be the preferred independent business partner in Europe for any company looking to transform its Field Service Operations.

With a dedication to continuous improvement and growth, we are seeking several Field Service Management Functional Analyst (Salesforce Expert) to join our team and contribute to our ongoing success for companies based in Belgium and in Europe.

As a Senior Functional Analyst at Field Service in Motion , you will play a key role in supporting our clients by driving the analysis of processes, leading requirements definition, and shaping high-impact Field Service solutions on the Salesforce platform. This is an excellent opportunity for an experienced professional looking to make a meaningful impact and lead functional streams within a collaborative and fast-growing environment.

Key Responsibilities

• Lead functional streams in Salesforce Field Service (FSM/FSL) projects across the full lifecycle (analysis, design, testing, deployment, post-go-live).
• Gather and structure business requirements , translate them into functional specifications, and design optimized Field Service processes .
• Contribute to both project delivery and evolutive maintenance (scoping, backlog management, prioritization).
• Collaborate with Project Managers, Solution Architects, and technical teams (Salesforce, SAP, integrations) to ensure aligned and scalable solutions.
• Lead workshops and engage stakeholders to translate business challenges into effective solutions.
• Oversee Salesforce FSM configuration and optimization (including scheduling and parameterization).
• Define and execute testing (SYS, SIT, UAT) , including integrations with ERP, finance, GIS, and other systems.
• Support deployment, change management, and user adoption , ensuring smooth go-live.
• Provide incident management and user support , ensuring operational continuity.
• Act as a trusted advisor , driving continuous improvement and post-go-live optimization.

Requirements

• 2+ years of experience as a Functional Analyst within FSM digital transformation projects.
• Experience in Salesforce Field Service (FSL / FSM) implementations ( recommended )
• Experience across end-to-end FSM processes (work order management, scheduling & optimization, mobile workforce, asset/service lifecycle).
• Ability to lead workshops and interact with senior stakeholders (business & IT).
• Strong analytical mindset with the ability to structure complex problems and translate them into actionable solutions.
• Excellent communication and interpersonal skills, with the ability to influence and challenge stakeholders.
• Hands-on mindset with a balance between functional expertise and solution-oriented thinking.
• Salesforce FSM certifications is a plus.
• Depending on the assignment, you are either fluent in English or your master both French & Dutch for missions in Belgium

Why join us?

• Direct impact - work with the leadership team and senior client stakeholders on high visibility programs 
• Variety & growth – tackle a mix of process, data and tool challenges across multiple domains. 
• Ownership – freedom to propose, experiment and lead your own initiatives. 
• Culture – trust, transparency and diversity are at our core. 
• Technology-addict - you will work and learn the latest AI & Intelligent Automation technologies 
• Development – opportunity to evolve toward senior consulting, product or leadership roles in a fast growing company active in a niche area with huge potential of growth 

Willing to join a fast growing niche consulting company in Europe?