VIP Support engineer

We are currently looking for an ICT VIP Support Engineer to deliver high-quality, white-glove IT support to top-level stakeholders, based in the center of Brussels.

Your responsibilities

• Provide VIP support (hardware & software) including troubleshooting (SPAM, phishing, connectivity, etc.)
• Manage incidents end-to-end and ensure resolution within strict SLAs
• Handle on-site interventions, scheduling, and priority management
• Support and manage Mac & Windows environments (±100 Macs / ±200 PCs)
• Configure and support mobile devices (smartphones & tablets)
• Participate in ICT rollouts, migrations, and deployments
• Maintain and update technical documentation
• Follow up on equipment orders and ensure smooth delivery
• Support VIP events and specific IT-related activities
• Contribute to cybersecurity awareness initiatives

Technical environment Windows 10/11, macOS, Office 365, Active Directory, SCCM, Intune, Jamf, VPN (Checkpoint/AnyConnect), networking basics, VMware, Exchange, SharePoint, mobile OS (iOS, Android), and more.

Your profile

• Strong experience in VIP/Executive IT support
• Professional, service-oriented, and able to represent the IT team at executive level
• Excellent communication and discretion (confidentiality is key)
• Ability to work autonomously and manage priorities effectively
• Languages: French, Dutch, and good level of English required

Additional information

• Working hours: between 08:00 and 16:30
• On-call duty: 1 week every 5 weeks (phone only, limited interventions)

If you are passionate about delivering high-end IT support and enjoy working in a dynamic environment, feel free to apply.

What can Econocom offer you?

An attractive salary complemented by hospitalization and group insurance, meal and eco vouchers, a company car, and the possibility of working from home.

You will benefit from various blended training opportunities to support your professional growth, as well as regular internal events to stay connected with colleagues.

About Econocom

Econocom Benelux is part of a French listed group with over 45 years of experience, combining ICT equipment, services, and financing to deliver end-to-end solutions. The company is strongly committed to CSR and actively contributes to the circular economy.

If you are looking to join a Digital & Green company that places both people and customers at the heart of its priorities, Econocom is the place for you.

Econocom is committed to fostering an inclusive and respectful workplace, where diversity is valued and discrimination is not tolerated.