Customer Service Representative

For our client in Hoogstraten, we are looking for a Customer Service Representative Travel Europe with immediate permanent employment.

As a Customer Service Representative, you are the main point of contact for the customers when it comes to orders, production process follow up, deliveries and introduction of new products. Together with the team of colleagues in the Belgian office and worldwide you ensure the highest level of satisfaction and are able to provide a solution to any problem, either commercial or logistical.

Main Responsibilties:

• Excellent customer service at all times
• Processing and follow-up of sales orders, from order input through delivery
• Forecast and demand management & stock level maintenance
• Complaint management and resolution in agreement with sales
• Product knowledge including latest developments
• General support to the sales team

Requirements:

• Bachelor’s degree in a related field or equivalent experience
• Minimum of 2 years’ commercial experience in an international B-to B market environment
• Experience with ERP systems and Microsoft Office Suite
• Knowledge of logistics, INCO terms and customs procedures is preferred
• Positive mindset, desire to learn and improve yourself as well as existing processes, attention to detail and problem solving
• Proficient in English both oral and written; Dutch, German or Spanish are an advantage

Offer:

You will join a dynamic and international company where innovation and collaboration are key.

In return for your commitment, you can expect an attractive and competitive salary package, complemented by a wide range of fringe benefits.

Additionally, you will have the opportunity to further develop your skills within a stable and growing organization that values both professional and personal growth.

Interested in this opportunity? Submit your application online or forward your CV to petra.america@adecco.be