Support Engineer

Workplace / IT Support Engineer – Belgium

Role Overview

We are looking for a Junior/Mid-Level Workplace Support Engineer to support end-user services and workplace operations within an enterprise environment. The role focuses on providing onsite and remote IT support, troubleshooting workplace technologies and ensuring a high level of user support across business teams.

Key Responsibilities

• Provide L1/L2 support for hardware, software and workplace-related issues
• Support Microsoft 365, Active Directory, laptops, mobile devices and workplace technologies
• Manage incidents, requests and escalations through ServiceNow or similar ITSM tools
• Assist with device deployments, staging, migrations and user onboarding activities
• Troubleshoot connectivity, printer and application-related issues
• Support operational documentation and asset management activities
• Work closely with infrastructure and support teams to ensure smooth day-to-day operations

Requirements

• 2–6 years of experience within IT Support, Workplace Support or Service Desk environments
• Experience with Microsoft 365, Active Directory and Windows environments
• Exposure to ITSM tools such as ServiceNow
• Strong troubleshooting and communication skills
• Experience within enterprise environments is beneficial
• Fluent English required, French and/or Dutch is a plus