Travel assistant

Job Offer – Travel & Customer Care Assistant (DiscoverEU)

Brussels – Full-time (40h/week)

Salary: €2,435 gross/month

Start date: June 2026

Temporary assignment: Initial duration of 3 months (up to 5 months for candidates speaking German and/or Polish)

About the role

We are looking for a Travel & Customer Care Assistant to join an international team supporting the coordination of travel arrangements and participant assistance for the DiscoverEU programme.

This is a dynamic, hands-on position ideal for someone with strong communication skills, a customer-oriented mindset, and excellent attention to detail.

Key responsibilities

Travel & Customer Care Support

• Respond promptly to participant enquiries via email and chat while respecting internal service level agreements (SLAs).
• Coordinate travel logistics, including booking support, document verification, expense processing, and supplier invoice follow-up.
• Identify, assign, and escalate complex cases to the appropriate team members.
• Handle special travel cases such as accessibility needs, lost tickets, and rebookings.
• Maintain accurate and up-to-date participant records.
• Ensure compliance with internal procedures, data protection policies, and financial control guidelines.
• Support daily team operations through administrative and coordination tasks.
• Verify participant ID documentation and follow escalation procedures when required.

Administration, IT & Tools

• Confidently use internal web applications and helpdesk platforms.
• Work efficiently with IT systems, databases, and standard office software.
• Ensure GDPR compliance and respect IT security protocols.
• Promote sustainability initiatives and support environmental best practices within the organisation.

Profile

• You are legally eligible to work full-time within the European Union.
• You have excellent written and spoken English skills.
• You are fluent in at least one additional EU language, preferably:
• German,
• Dutch,
• or Polish.
• You have a strong customer service mindset and professional attitude.
• You are organised, detail-oriented, and able to manage priorities effectively.
• You can work under deadlines while maintaining high-quality standards.
• You enjoy working in an international and collaborative environment.

What we offer

• A valuable experience within an impactful European project.
• An international and supportive working environment.
• A temporary assignment with possible extension depending on language skills.
• A competitive salary of €2,435 gross/month.