Junior IT Support engineer

Mission

As an End-User Support Specialist, you ensure a seamless and reliable IT experience by providing efficient, solution-oriented support across devices, applications, and systems. You act as a trusted point of contact for users, resolving technical issues, supporting onboarding and offboarding, and contributing to a stable, secure, and well-functioning IT environment, enabling colleagues to work effectively within a collaborative digital workplace.

Responsibilities

End-User Support & Troubleshooting

• Provide day-to-day IT support for laptops, desktops, mobile devices, and peripherals
• Troubleshoot hardware, software, and connectivity issues on Windows and macOS devices
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Escalate complex issues when required

Device & Endpoint Management

• Assist with device setup, configuration, and troubleshooting using Microsoft Intune
• Support device enrollment, compliance checks, and basic policy troubleshooting
• Install, update, and maintain standard applications

Microsoft 365 Administration (Basic)

• Support user accounts in Microsoft Entra ID (Azure AD)
• Assist with mailbox, Teams, OneDrive, and SharePoint access issues
• Help manage shared mailboxes, distribution lists, and basic permissions

Onboarding & Offboarding

• Prepare IT equipment for new starters (laptops, accounts, access)
• Support onboarding tasks such as account creation, device provisioning, and initial setup
• Assist with offboarding processes, including access removal and device recovery
• Ensure processes follow company policies and security requirements

macOS Support

• Provide basic support for macOS devices
• Assist with software installation, updates, and user troubleshooting on MacBooks
• Support users with integrations between macOS and Microsoft 365 tools

Networking (Basic)

• Perform basic network troubleshooting (Wi-Fi, VPN, LAN connectivity)
• Assist users with connectivity issues and escalate network problems when needed
• Understand basic networking concepts (IP, DNS, VLANs, firewalls – at a high level)

The tasks above are not conclusive and may change according to the needs of the company. A flexible approach towards tasks and responsibilities is always needed.

Profile

• Basic experience in IT support or a similar role
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Basic knowledge of Microsoft Intune and endpoint management concepts
• Experience supporting Windows and macOS environments
• Understanding of onboarding and offboarding processes
• Basic networking knowledge and troubleshooting skills
• Good communication skills and a user-focused mindset
• Experience with ticketing systems (ServiceNow)
• Exposure to Azure / Entra ID administration
• Experience supporting both corporate and creative users
• Fluent in English; French and Spanish languages are considered an asset

Offer

Our company values Authenticity, Respect and Creativity are the pillars of our working culture. As part of our team, you can expect a collaborative and supportive work environment where your ideas are important and encouraged.

In addition to a competitive salary, we offer a benefits package that includes hospitalization insurance, a group insurance plan, meal vouchers, and eco vouchers.

You’ll enjoy access to the Dries Van Noten stock sale and benefit from an employee discount. You will be invited to our company gatherings, which are designed to connect, celebrate our team, and strengthen the sense of belonging that defines our culture.