Training Consultant - remote working

We are seeking an experienced Dynamics 365 Customer Engagement professional to join a forward-thinking team and help drive impactful CRM solutions that enhance customer experience and business performance.

In this role, you’ll be responsible for designing, configuring, and supporting D365 CE solutions , ensuring seamless delivery of CRM capabilities across sales, marketing, and customer service functions. You’ll work closely with stakeholders to translate business needs into scalable, efficient solutions.

Key responsibilities:

• Configuration and customisation of Dynamics 365 CE
• Development and support of CRM workflows, plugins, and integrations
• Enhancing sales, marketing, and customer service processes
• Troubleshooting and system optimisation
• Collaboration with business and technical teams

What we’re looking for:

• Hands-on experience with Dynamics 365 Customer Engagement / CRM
• Strong understanding of CRM processes (Sales, Customer Service, Marketing)
• Experience with Power Platform is a plus
• Strong analytical and problem-solving skills
• Ability to communicate effectively with stakeholders

If you’re passionate about delivering excellent customer experiences through smart CRM solutions, we’d love to connect.