Service Desk Engineer

Our client is looking for a Service Desk Engineer to work on a long term contract/freelance role based 5 days per week in Brussels. Candidates would need to be fluent in English, French and Dutch and have experience working on a 24/7 shift rotation.

Overview:

Will operate within a 24x7 working regime within a team of 11 colleagues also working in a full-continue (24x7) labour agreement.

Will take a lead in case of emergency and have broader experience on radio and network (will be the 1st point of contact for the customer, but also someone who the team can fully rely on).

Will perform the activities at customer premises, located in the centre of Brussels, hence no homeworking allowed.

Qualifications

Education: Bachelor’s degree in IT • Certifications: ITIL V3 / V4 certification

Languages: Fluent in English, Dutch and French

Experience: 3 – 5 years of experience in IT support or Service Desk

Service Desk engineering requirements:

User Support & Issue Resolution: Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.

Ticket Management: Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).

Service Improvement: Experience in implementing service improvements and best practices to enhance support quality and operational efficiency.

Technical Troubleshooting: Strong diagnostic skills across various platforms and devices, including windows, active directory, desktops, laptops, mobile devices, and enterprise applications.

Customer Service Orientation: Demonstrates a user-focused approach with excellent interpersonal skills, ensuring a positive support experience.

ITIL & Process Adherence: Familiarity with ITIL principles and service management processes, ensuring structured and consistent support delivery.