Level: 2 (2-3 years of experience)
Location: Brussels
Service model: On site (3 days per week)
Main responsibilities:
• Provide daily user support and assistance to internal teams;
• Support project teams, including developers and business analysts, with operational and coordination tasks;
• Follow up on user requests, incidents, and general support activities;
• Assist with documentation, reporting, and stakeholder communication;
• Contribute to the smooth delivery of ongoing IT and business projects;
• Help maintain a high level of service quality and user satisfaction in an international environment.
Profile requirements:
• University degree in a relevant field;
• Strong communication skills and service-oriented mindset;
• Fluency in English and French;
• Previous experience in service desk, help desk, user support, administration, project support, or similar roles is considered an asset;
• Ability to work in a multicultural and international environment;
• Organized, proactive, and team-oriented attitude.