Quality & Process Improvement Program Management Off...

afarax is looking for a freelance Quality & Process Improvement Program Management Officer. We need you!

The project:

Our client in the utilities sector, is seeking an experienced Quality & Process Improvement Program Management Officer to strengthen their team.

Tasks & Responsibilities:

• You contribute to the implementation of the improvement roadmap by leading or collaborating initiatives across different domains (processes, tools, governance, data and competence development).
• You take ownership of quality-related projects, assuring they are delivered on time and aligned with the defined objectives and maturity ambitions.
• You support the development and improvement of key quality processes, including non-conformity management, return of experience (REX) and other continuous improvement projects.
• You help structure and improve the capture of quality feedback from the field, ensuring relevant information is collected in a consistent and usable way.
• You contribute to the definition and implementation of practical quality tools (e.g. digital checklists, dashboards, reporting tools), with the objective of improving both execution and monitoring.
• You participate in the analysis of quality data and help identify trends, recurring issues and improvement opportunities.
• You collaborate with a broad range of stakeholders (project leaders, site teams, technical experts, asset teams, contractors) to align expectations and ways of working.
• You facilitate or support workshops and discussions to clarify processes, align stakeholders and drive improvements.
• You contribute to strengthening the quality culture by promoting clear communication, structured problem-solving and continuous improvement.

Is this you?

• You have a master’s degree (engineering sciences, business management oriented or equivalent) or relevant experience in a project, process or technical environment.
• You have 3 to 8 years of experience in roles such as project support, PMO, process improvement, coordination, quality management or similar.
• You have experience working in project-based or operational environments and are comfortable supporting or managing initiatives end-to-end.
• You are structured and result-oriented, and able to bring initiatives to completion.
• You have strong stakeholder skills and can work with different profiles across the organization.
• You have a pragmatic, solution-oriented mindset and are comfortable translating high-level objectives into concrete actions.
• You are proactive, curious and willing to learn how things work in practice.
• You are comfortable working in environments that are evolving and not yet fully defined.
• You are fluent in Dutch or French and have a good knowledge of the other language. Knowledge of English is an asset.

Considered a plus:

• Experience or affinity with quality management, continuous improvement or structured problem-solving.
• Familiarity with quality concepts or standards (e.g. audits, non-conformities, improvement cycles).
• Experience with agile or iterative ways of working.

How afarax supports you?

• You benefit from our extensive network
• You will have access to projects that fit your expertise
• We help and support you throughout your project
• We offer the possibility to build a valuable and lasting partnership

Check out more projects on: https://afarax.be/jobs/type/freelance/