Customer Journey Specialist

We’re looking for a Technical Customer Journey Specialist for one of our clients’ teams.

What are your responsibilities?

• Set up, adapt, and optimize digital customer journeys and subscription flows.
• Configure and maintain paywall and subscription experiences across digital platforms.
• Translate business and marketing requirements into technical configurations using JSON.
• Support marketing campaigns from a technical implementation perspective.
• Contribute to CRO initiatives, A/B testing, and conversion optimization efforts.
• Collaborate closely with marketing, product, and customer experience stakeholders.
• Identify opportunities to improve customer flows and digital user experiences.
• Support project-based improvements and optimizations across digital platforms.
• Work within an Acquisition & Conversion environment focused on digital growth and performance.

Who are we looking for?

• Strong knowledge of JSON and a solid technical affinity.
• Experience with digital customer journeys, subscription flows, or marketing automation tools.
• Experience with A/B testing and conversion rate optimization (CRO).
• Analytical and solution-oriented mindset.
• Strong communication skills and ability to collaborate with multiple stakeholders.
• Comfortable taking initiative and proactively engaging with teams.
• Pragmatic and hands-on attitude.
• Able to work in an analytical, data-driven environment with an informal culture.
• Experience within digital product, marketing technology, or customer experience environments is a plus.
• Fluent in English (spoken and written).

Who are we?

EOLIS GROUP is a Digital and Marketing In-housing Company that helps its clients grow their own in-house digital & marketing capabilities. We support organizations with digital, creative, content, marketing, and tech expertise, as well as strategic guidance on in-housing models, organization, technology, finances, and talent.