Plaats

Anvers
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-05-24

Online to:

2026-07-23
EUR 15.00 HOUR

Report this listing

CSM Manager

Nexa Legal
België
Andere
6 dagen geleden

Role: Customer Success manager Location: Antwerp (Hybrid working 1 days a week in the office) About Nexa Legal Nexa Legal is building an AI assistant for litigation lawyers. We’re growing fast and looking for someone who can become the trusted advisor between our product and our clients, someone who listens deeply, understands how lawyers work, and translates AI into practical workflows that genuinely improve their day-to-day. You do not need to be a lawyer. Legal experience is a plus, but what matters most is sharp thinking, curiosity, communication skills, and a strong problem-solving mindset. This is not a “support” role. You’ll be at the frontline of AI adoption inside law firms helping clients rethink how they work. About the Role As a Customer Success & AI Workflow Consultant, you’ll work directly with law firms to help them adopt and get real value from our AI platform. You’ll act as a trusted sparring partner for clients: running demos, onboarding teams, improving workflows, identifying opportunities, and helping shape the product as we scale. You’ll combine: Customer Success Consulting AI workflow thinking Product feedback Relationship management …all in a fast-moving startup environment with lots of ownership and impact. What You’ll Do Client Consulting & Relationship Management Build trusted relationships with law firms and legal professionals Listen carefully to customer challenges and operational needs Analyze workflows and identify opportunities for AI-driven improvements Act as a long-term sparring partner for clients Onboarding, Training & Adoption Deliver onboarding sessions, product demos, workshops, webinars, and trainings Guide customers hands-on in using the platform effectively Help clients integrate AI into their daily workflows Drive product adoption and customer success outcomes AI Workflow Design Translate customer needs into practical AI solutions within the product Think proactively about workflows, automation, and efficiency gains Identify gaps or missing functionality and communicate them clearly to the product team Provide structured product feedback with context, examples, and prioritization Internal Collaboration Work closely with product and leadership teams Contribute insights from customer conversations to improve the platform Help shape scalable Customer Success processes and best practices as the company grows Who We’re Looking For We’re open to different backgrounds, mindset matters more than the “perfect” CV. Early-Career / High-Potential Profile Master’s-level thinking ability Sharp, curious, and quick to learn Excited by responsibility and ownership Wants to grow fast in a startup environment Enjoys working with people and solving problems Experienced Profile (SaaS / AI / Customer Success / Consulting) Experience in SaaS Customer Success, Consulting, or AI-related roles Understands onboarding, adoption, customer journeys, and value delivery Comfortable in a product-led SaaS environment Enjoys being hands-on with customers Can quickly turn client needs into: Concrete AI solutions Valuable product feedback Interested in helping build and scale Customer Success as the company grows Must-Haves Strong analytical and structured thinking Excellent communication skills Comfortable with client interaction and presenting to groups Affinity with technology and AI Solution-oriented mindset Ownership mentality Comfortable in a fast-moving startup environment Nice-to-Haves Experience with SaaS, AI, or B2B software Experience with onboarding, training, or consulting Interest in legal tech or legal workflows Culture Fit We’re looking for people who are: Smart, curious, and low ego Positive and energetic Comfortable with change and ambiguity Hands-on and proactive Excited to build, improve, and grow Why Join Nexa Legal? ✨ Work on real AI products with real impact ✨ Join early and grow fast with the company ✨ High ownership and direct influence ✨ Work closely with founders and product teams ✨ Help shape how AI gets adopted in a traditional industry ✨ No layers, no politics, just smart people building ambitious things

Match jouw profiel Solliciteren

CSM Manager

Plaats

Contract

Datum gepubliceerd

Online to:

CSM Manager

Meer banen van je zoekopdracht

Junior Designer Low Voltage

Comptable -Mission du 25/05 au 14/08

Opérateur assemblage H/F/X

Operator farmaceutische sector | Bornem

Chauffeur CE Bulkwagen | Harelbeke

SITE MANAGER CIVIL

Chauffeur C | dag uren | Zemst

Application Tester (Manual & Automated)

Expediteur internationaal baantransport | Bornem

Sales Assistant

Specialist Systeembeheer

MEDEWERKER WEGENISWERKEN

Electromécanicien | En vue d'engagement