Customer Success Manager

Role: Customer Success manager

Location: Antwerp (Hybrid working 1 days a week in the office)

About Nexa Legal

Nexa Legal is building an AI assistant for litigation lawyers. We’re growing fast and looking for someone who can become the trusted advisor between our product and our clients, someone who listens deeply, understands how lawyers work, and translates AI into practical workflows that genuinely improve their day-to-day.

You do not need to be a lawyer.

Legal experience is a plus, but what matters most is sharp thinking, curiosity, communication skills, and a strong problem-solving mindset.

This is not a “support” role.

You’ll be at the frontline of AI adoption inside law firms helping clients rethink how they work.

About the Role

As a Customer Success & AI Workflow Consultant, you’ll work directly with law firms to help them adopt and get real value from our AI platform.

You’ll act as a trusted sparring partner for clients: running demos, onboarding teams, improving workflows, identifying opportunities, and helping shape the product as we scale.

You’ll combine:

• Customer Success
• Consulting
• AI workflow thinking
• Product feedback
• Relationship management

…all in a fast-moving startup environment with lots of ownership and impact.

What You’ll Do

Client Consulting & Relationship Management

• Build trusted relationships with law firms and legal professionals
• Listen carefully to customer challenges and operational needs
• Analyze workflows and identify opportunities for AI-driven improvements
• Act as a long-term sparring partner for clients

Onboarding, Training & Adoption

• Deliver onboarding sessions, product demos, workshops, webinars, and trainings
• Guide customers hands-on in using the platform effectively
• Help clients integrate AI into their daily workflows
• Drive product adoption and customer success outcomes

AI Workflow Design

• Translate customer needs into practical AI solutions within the product
• Think proactively about workflows, automation, and efficiency gains
• Identify gaps or missing functionality and communicate them clearly to the product team
• Provide structured product feedback with context, examples, and prioritization

Internal Collaboration

• Work closely with product and leadership teams
• Contribute insights from customer conversations to improve the platform
• Help shape scalable Customer Success processes and best practices as the company grows

Who We’re Looking For

We’re open to different backgrounds, mindset matters more than the “perfect” CV.

Early-Career / High-Potential Profile

• Master’s-level thinking ability
• Sharp, curious, and quick to learn
• Excited by responsibility and ownership
• Wants to grow fast in a startup environment
• Enjoys working with people and solving problems

Experienced Profile (SaaS / AI / Customer Success / Consulting)

• Experience in SaaS Customer Success, Consulting, or AI-related roles
• Understands onboarding, adoption, customer journeys, and value delivery
• Comfortable in a product-led SaaS environment
• Enjoys being hands-on with customers
• Can quickly turn client needs into:
• Concrete AI solutions
• Valuable product feedback
• Interested in helping build and scale Customer Success as the company grows

Must-Haves

• Strong analytical and structured thinking
• Excellent communication skills
• Comfortable with client interaction and presenting to groups
• Affinity with technology and AI
• Solution-oriented mindset
• Ownership mentality
• Comfortable in a fast-moving startup environment

Nice-to-Haves

• Experience with SaaS, AI, or B2B software
• Experience with onboarding, training, or consulting
• Interest in legal tech or legal workflows

Culture Fit

We’re looking for people who are:

• Smart, curious, and low ego
• Positive and energetic
• Comfortable with change and ambiguity
• Hands-on and proactive
• Excited to build, improve, and grow

Why Join Nexa Legal?

✨ Work on real AI products with real impact

✨ Join early and grow fast with the company

✨ High ownership and direct influence

✨ Work closely with founders and product teams

✨ Help shape how AI gets adopted in a traditional industry

✨ No layers, no politics, just smart people building ambitious things