IT Analyst - Service Desk

Job Description

Information about the Request

• Title: BMW Financial Services Belgium | Junior IT Analyst/IT (Opps) Support
• Attachment: Junior IT Analyst - IT (Opps) Support.docx

Mission

• Contract renewable: Yes
• Expected contract duration: 6 months

Description

We are looking for a driven Junior IT Analyst who supports IT initiatives end-to-end in an Agile/DevOps environment.

You help stakeholders structure analyses, translate needs into clear, testable functional requirements, and guide them through required governance (legal, compliance, architecture).

You will be a full member of a multidisciplinary feature team, delivering pragmatic, high-quality solutions for BMW Financial Services Belux while ensuring alignment with central BMW platforms, services and governance.

Role Focus

• Functional/technical analysis across a variety of initiatives (applications, integrations, data flows, changes).
• Governance enablement: helping stakeholders prepare and complete required reviews and documentation.
• Operational reliability: second-line incident analysis and coordination toward sustainable fixes.
• Automation using N8N and agentic AI: supporting process automation initiatives.

Key Responsibilities

• Structure and refine functional requirements and acceptance criteria; produce clear specifications and user stories.
• Map current and target processes and information flows; identify impacts on systems, interfaces, and data.
• Coordinate governance steps: prepare inputs for legal/compliance and architecture board, complete mandatory templates, and follow up on approvals.
• Collaborate closely with engineering, QA, operations, and stakeholders to balance value, quality and speed.
• Provide second-line incident support: perform root-cause analysis, prioritize, coordinate with teams, and document corrective/preventive actions.
• Contribute to agile ceremonies and continuous improvement of ways of working.
• For automation use cases: help assess feasibility, dependencies, risks, and integration patterns (e.g., API use).

Required Experience and Maturity

We are looking for a “junior” with maturity who is able to support stakeholders professionally and keep oversight of the IT landscape.

• 1–3 years of relevant experience in a functional analysis-focused role.
• Demonstrable stakeholder management skills: structure conversations, clarify priorities, and report clearly.

Skills and Knowledge

• Strong analytical and conceptual abilities; experience modeling processes (e.g., BPMN) and defining precise requirements and acceptance criteria.
• Basic understanding of integrations and APIs (REST/SOAP) and data flows; able to ask the right questions about interfaces and dependencies.
• Familiar with basics of SDLC and Agile/DevOps ways of working.
• Practical experience with Confluence and Jira (or other relevant software) for documentation and backlog management.
• Strong affinity with IT and troubleshooting for second-line incidents; root-cause mindset and solution orientation.
• Interest in workflow automation (e.g., N8N) and how AI/agentic AI can integrate into processes.
• ITIL knowledge is a plus.
• Good communication skills.
• Languages: Dutch and English, spoken and written.

Nice to Have

• Basic knowledge of version control (Git) and CI/CD concepts is a plus.
• Understanding of data modeling, logging/monitoring, and non-functional requirements.
• Experience in financial services or other regulated environments.