Customer Service Employee

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

Responsibilities

As a Service Delivery Employee , you act as the link between our organization, transport carriers, and international customers. You are the main point of contact for one or more accounts and play an important role in ensuring high customer satisfaction.

You monitor transport operations, identify potential issues, and proactively think about solutions. With your analytical mindset and communication skills, you create support for these solutions with both customers and internal stakeholders. In addition, you prepare reports and identify opportunities to improve processes.

You report directly to the Service Delivery Supervisor .

Your key responsibilities include:

• Maintaining daily contact with (international) customers regarding operational transport matters
• Monitoring the progress and execution of transports
• Advising customers on transport possibilities and identifying potential bottlenecks
• Intervening when problems occur (non-deliveries, damages, refusals) and proposing structural solutions
• Collecting and analyzing data and translating it into reports and management information
• Actively contributing to our continuous improvement methodology and process optimizations

Profile

You are motivated by administrative and analytical tasks , while also having strong communication skills. You are a proactive problem solver who enjoys working closely with customers and colleagues.

You work independently but are not afraid to ask for help or support your team members when needed.

You have:

• Experience in a customer service role (must)
• Advanced Excel skills (must)
• Good knowledge of Dutch and English to communicate with different stakeholders
• Good knowledge of the MS Office package (Excel, Outlook, Word)
• At least a secondary education diploma (office, business, administration, etc.)
• Willingness to travel to the Grobbendonk site

Nice to have:

• Experience with Salesforce
• Knowledge of or experience in the logistics sector

What we offer:

A close-knit team

You will join a strong service delivery team where collaboration, open communication, and team spirit are key. Your opinion matters and you will report to the Service Delivery Supervisor.

Growth opportunities

We offer plenty of opportunities for professional and personal development through a learning path and on-the-job training with experienced colleagues.

Competitive salary package

Salary is in line with Joint Committee 226 . In addition, you will receive:

• Meal vouchers of €9 per worked day via Edenred
• Access to the Edenred benefits platform
• Hospitalization insurance
• Pension fund

Attractive leave scheme

• Statutory vacation days
• ADV days (0.5 day per month)
• Additional sectoral leave days

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).